Due to increased demand and social distancing in our fulfillment warehouse, sometimes orders are taking longer than usual to be dispatched. Social distancing and a reduction in air freight capacity is also causing a delay across the FEDEX and DHL networks, with deliveries to some areas delayed an additional 3-5 days from the normal delivery time (usually 3-5 business days from shipping).
Our customer service team are available to answer any questions that you may have. We have a team online who are working from home from 9am-9pm EST Monday - Friday via firstname.lastname@example.org.
OUR SYDNEY FACTORY & USA FULFILLMENT WAREHOUSE
The health, safety and wellbeing of you and our employees is our top priority. We are following the recommendations of the World Health Organization and the American Government to ensure we remain healthy. Across our centers we practice social distancing, wear masks, have increased daily cleaning routines, including more frequent hand washing, use of sanitizer and cleaning of equipment.
Whilst the environment around us is uncertain, we appreciate your ongoing support and look forward to better times ahead. Stay safe and well.