Refund policy

We want you to be happy with the products you purchase from us and your shopping experience with us.

If you have mistakenly purchased the wrong product you can cancel your order at any time before your order is packed for dispatch. However, once we have packed your order for dispatch, it cannot be cancelled. To request a cancellation, please contact us at help@us.glasshousefragrances.com

We will gladly accept a return of your products provided:

• you contact us within 60 days of dispatch of the products; and
• the products are returned in original condition, unopened and sealed (unless the products are faulty).

Please note once the 60 day period has passed, we will not accept any return of products.

If you are returning the products because:

• you changed your mind, we will be delighted to offer you with an exchange up to the value of the products;
• you received incorrect products, we will at our option, either replace the incorrect product with the products your ordered or we will refund you;
• you received faulty or damaged products, we will at our option, either provide you with a replacement or we will refund you.

We take care in packaging all orders securely, however, occasionally boxes may be damaged while in transit, we do not offer refunds or replacements on products if only its packaging is damaged.

Unless we reasonably determine the product is being returned due to our error or product fault:

• we will not refund you the delivery fee originally paid.

You must ensure you obtain proof of postage and tracking to cover the unlikely event that the parcel is not returned to us.

To request a refund, please contact the customer service team at help@us.glasshousefragrances.com and quote your order number.

We will assess all claims individually and if we approve your return for a refund, we will credit the purchase price for that product using the original form of payment used to make the purchase.