Shipping policy

Delivery

We process and deliver products Australia wide Monday to Friday between 7pm to 7am (EST). To read more about delivery options and costs, see our Delivery Information here.  Orders received outside these hours will be processed the following working day. feel free to contact us at help@us.glasshousefragrances.com if you have a special request and see a list of our international stockists here.

Once we have accepted, processed and packed your order, you will receive an email from us containing a tracking number. Please allow at least 1 working day for the tracking information to be updated.

Delivery estimates given are indicative delivery times only and we cannot guarantee delivery timing, including for large orders or due to reasons beyond our control. We are not liable for any losses, liabilities or costs you incur arising out of late or delayed delivery.

Our delivery partners will deliver your order using the name, address and telephone details you provide us with when completing your order. We are not liable for any mis-delivery due to inaccurate delivery details provided by you.

All deliveries will require signature on receipt.

Delivery of Diffusers and Fine Fragrance products

Due to freight regulations, some products including our range of Fragrance Diffusers and all Fine Fragrance (Eau de Parfum) products are ineligible for express delivery. These products may only be shipped using a courier service and cannot be delivered to a PO Box or post office. Unless otherwise stated these products are ineligible for free delivery.

If you miss your scheduled delivery, the courier will leave a notification card and re-attempt the following working day. The courier will attempt delivery of the order on 2 consecutive working days, unless they are instructed by the nominated recipient or a member of our Customer Service Team to hold for a future delivery date. Should the courier be unable to complete delivery after the 2 attempts have been made, your order will be returned to us If this happens, we reserve the right to charge you again for any return and re-send costs that we incur. Please note that requests to change delivery address will need to be made via the Customer Service Team, help@us.glasshousefragrances.com.