Frequently Asked Questions

Fedex Ground Shipping is $9.95, or free for orders over $75.00.

We offer $15.00 Expedited Shipping (2 day) on orders over $99.00; however, please note that diffusers, EDPs, EDP refills, and interior fragrances are excluded from Expedited Shipping due to their classification as dangerous goods.

Our Standard Shipping partner is FedEx and takes 2-7 business days by end of day, Expedited Shipping takes 2+ days. These timings are dependent on shipping distance.

Please note that Glasshouse Fragrances requires time for packaging and dispatching your items. Kindly add up to 2 days to your estimated delivery time to accommodate this process. We appreciate your understanding.

Once your item has been shipped you will receive an email from us with your tracking details. If you haven't received this, please check your junk mail. If you need to get in contact with us about the whereabouts of your order, please email help@us.glasshousefragrances.com.

We currently only ship to the 48 states within the contiguous USA.

We currently ship within the USA via this website. For delivery to Australia or New Zealand please use the country selector at the bottom of the menu options.

No.

Please email help@us.glasshousefragrances.com and let us know how we can help, and someone from our customer service team will be in touch within 24 hours.

We want you to love your products, so we accept returns within 30 days of shipping. If you have any questions or need some help making a return or exchange, please email help@us.glasshousefragrances.com with your order number and details of the item/s you'd like to return.

As soon as your purchase is complete we begin the handling and packing process so we can get your items to you quickly. If you have provided an incorrect or incomplete delivery address please email help@us.glasshousefragrances.com Mon-Fri 9am-4pm EST and we will do our best to assist where your order has not already been shipped.

Our products are not tested on animals, are free from Parabens, PEGS and contain no animal by-products and can be considered as vegan friendly.

n ideal conditions, 26.8oz candles burn for up to 100 hours, 13.4oz candles burn for up to 65 hours, and 2.1oz candles burn for up to 20 hours.
Please note that we aim to ensure all of our candles are as long lasting as possible however burn times do vary based on a variety of factors. These include candle maintenance (whether wicks are being properly trimmed and are centered), the length of each continuous burn time (a longer burn that results in a deeper melted wax pool has the tendency to evaporate faster), candle placement (air-conditioned and drafty areas may affect burn times) and the age of the candle. To get the most out of your candles we always advise that you follow the enclosed burning instructions.

A 250ml Glasshouse Fragrances Diffuser will last, once opened, up to three months. Environmental factors, such as direct sunlight and breezes, and also the frequency you flip your reeds, may impact the life of your Fragrance Diffuser. For best performance we encourage you to refer to the enclosed care instructions.

Yes. As the wax level drops, the wicks effectively become longer so we advise that you trim the wicks to 7mm and ensure they're upright prior to each new burn.

This means that Glasshouse Fragrances use some of the highest fragrance loads in the industry to deliver one of the strongest fragrance releases on the market. The fragrance lasts longer and the candle can be burned for a shorter period of time to get the same performance.

Fragrances and how we perceive them can vary accordingly to many different factors, the fragrance style and how the perfumer constructs the fragrance, including the fragrance notes used and their concentration. Our mood, level of alertness or the environment in which we smell them also play a big part in how we experience a fragrance. A fragrance we smell in the morning at 9am may be perceived differently between 1pm and 3pm, when our body’s circadian rhythm is at its most sleepy. This is why we often crave coffee and sugar at this time for a pick me up, as our body’s internal clock and senses slow down. Perfumers will always evaluate fragrances before midday for this reason.
Some fragrances act like a cloud, building over time in a room and lingering, these are often more powdery, feminine fragrances, that use musk or light sugared candy notes - they act like a beautiful scenic backdrop. Whilst other fragrances have concentrations of strong, punchy fragrance notes, these vivacious fragrances are lively and outgoing, they demand your attention; fragrances with caramel, citrus and tropical fruity notes fall into this family.

If you burn for less than one hour the wax may not be melted all the way to the outside of the candle. Once this happens the candle can form a pattern of tunnelling which leaves unmelted wax around the edges, may reduce the overall fragrance throw and eventually may drown the wicks so the candle will not stay alight. If you burn for longer than four hours, the candle wick can become quite long and may fall onto the side of the glass, or heat the glass up.

We ask that you stop burning your candle at the 10mm wax mark as lower than this there may not be enough wax left in the candle to absorb the heat of the flame, which can lead the glass to becoming very hot and/or cracking.

A candle wick requires trimming between burns or if the candle has been burning continuously for two or more hours. The wicks should be trimmed to about 7mm from the wax, only then will the candle stop emitting carbon - the black residue. If there is black residue on the glass of your candle jar, use a dry piece of paper towel and wipe clean.

The fragrance diffuser solution will oxidize after it has been opened. The perfume in the diffuser interacts with oxygen which can affect its color – just like a sliced apple changes color when exposed to the air. This shouldn't cause any problems with the performance.

Unfortunately only one code may be applied per order.

All product prices are listed in USD.

We currently accept Visa and Mastercard.

No, we have shifted to a paperless service and do not include an invoice with our deliveries. To request a tax invoice, please email help@us.glasshousefragrances.com with your order details.

Great choice! We do not include invoices with our orders so we are gift-ready. Please note that unfortunately at this stage we are unable to offer gift wrapping.

Unfortunately we do not offer gift wrapping on orders at this time.

Gift card codes can be applied during checkout. If you require further assistance please contact help@us.glasshousefragrances.com.

Unfortunately we are unable to edit your order items once it's been placed. If you have ordered the wrong thing, provided it hasn't yet been shipped, we can cancel your order and refund you so you can order again. Please email help@us.glasshousefragrances.com Mon-Fri 9am-4pm EST if you need assistance.

As soon as your purchase is complete we begin the handling and packing process so we can get your items to you in a timely manner. If you have provided an incorrect or incomplete delivery address please call 02 9757 3080 Mon-Fri 9am-4pm AEDT or if after hours email help@glasshousefragrances.com.au and we will do our best to assist where your order has not already been dispatched.

As soon as your purchase is complete we begin the handling and packing process so we can get your items to you quickly. If you have provided an incorrect or incomplete delivery address please call Mon-Fri 9am-4pm EST or if after hours email help@us.glasshousefragrances.com and we will do our best to assist where your order has not already been shipped.

Unfortunately, we can only accept one promotional code per order.

Gift bundles are not eligible for promotional discounts (e.g subscriber welcome offer or gift with purchase promotions) unless explicitly stated.

Gift subscription items are not eligible for promotional discounts (e.g subscriber welcome offer or gift with purchase promotions) unless explicitly stated.